Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Entertain me; Broadband Deals. So I’ve tried inserting it to the socket below it instead but it’s not working. I have also checked outside and there is no box either on my property or on my boundary wall. Sorry to here you are having to wait a bit longer to get the services installed. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. You can also check for a loose cable as not all properties have a socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Their is Virgin media wall socket. Verify that the white cable is securely connected to the Virgin Media wall socket. I have received our virgin media Hub but I am unable to plug it in to the wall socket. We would like this to be re-located please into our living room on ground floor. There should then be. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I'm sorry to see you're struggling to find the connection which leads in to the property. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Welcome to the community and thanks for taking the time to post here on the forums. 4. Re: No wall socket. Virgin Media; My Virgin Media; Shop; Help;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. In response to Jonny-M. The cable could be hidden within, or behind, furniture. Security matters. . Some VM installations do not have an internal wall box, just a trailing lead. The openreach socket can take a landline cable or an ethernet cable. Please help as I need the. Image below of the Virgin Media PSU Plug that connects to the coax. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. ahhh the rubbish that is CS - you could try this. screw the master socket back to the wall. Connect the Hub’s power cable with the blue tab. Dave. Posts. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 21-02-2023 19:59. The cable on the right looks like is for a Freeview TV antenna. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Security matters. Entertain me; Broadband Deals. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Options. Browse Virgin Media Virgin Media Community. Hi. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. VM BB TV Landline. Apparently the connection from there’s been cut off. Stay safe online. Options. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. on 30-12-2022 13:33. . I'll send you a PM now to book this in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. You can also check for a loose cable as not all properties have a socket. Plug the cables into the Hub. I am going to cancel. on 15-04-2023 16:54. Virgin Mobile. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. The other is marked TV, & this is used for TV & Broadband. A master socket is the main socket for the phone line in your home, not an extension socket. I was told when purchasing the broadband package that fi. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. My Virgin Media App. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Is it necessary to plug the cable to socket for having wifi, if so what can I. RedTomato said: I removed my Virgin cable about a month ago. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media Wall Socket Connector Wrong Kind in. Back a step. 12-10-2022 18:51 - edited 12-10-2022 18:59. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. pls contact me ASAP . Back a step. Sorry to hear of the install delay caused by the wall. 4. 0 Kudos Reply. 3) get VM to fit a new box for you. Can you help? - 5401771. If you can get Quickstart, you can choose one of two delivery options. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. That is the missing power supply. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. on 17-10-2022 15:06. Explain what needs to be done and book an engineer visit. Stream from Virgin Media. Only Virgin Media kit can. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Most Virgin Media customers will receive a Hub 3 router. It allows your computer to send information along your network. These are the parts I could find, they were screwed into the end on the coaxial cable. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. You can visit the website virginmedia. Options. 168. cable from wall. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There are 10 types of people: those. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Manage Your Account. Teki, Mar 28, 2020. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. 0 Kudos Reply. 150 from a. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. )Options. Pop them out and see. My Virgin Media App. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. Options. Tudor. Stay safe online. Back a step. Virgin Phone Switchover. You should see a cable going through the wall and if you trace this inside, you should get the cable. Entertain me; Broadband Deals. Short. Standard Member. Try tracing the cables back to the house from the brown box outside. 100. Virgin Media M125 Fibre Broadband. All the wall sockets I can see are for BT. Virgin will not remove them. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. 0. The cable could be hidden within, or behind, furniture. 0 Kudos. I have only got one rectangular shaped white socket (Shown. Some properties do not have a wall socket, only a cable. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. ) The hub will be in here too. Stay safe online. Account - Cable. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 22-12-2022 19:19 - edited 22-12-2022 19:20. Networking and WiFiSame thing happened, and on all the wall phone points. I don’t it is fibre cable. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. When you place your order, we'll let you know. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. The isolator has a terminator cap (marked below) fitted to the open end. This video will show you how to install a Virgin Media extension cable. I wanted. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. You can just disconnect the flylead from the isolator tho as it has a barrel on it. But I also guess that from the external wall to to the internal wall, the coax will not be affected if you did wish to add an. I have a Virgin Media wall socket, it's the white box in Picture 1. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. Hi, I just received my hub. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Virgin Media; My Virgin Media; Shop; Help;. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. I'm a Very Insightful Person, I'm here to share knowledge. Joining in Options. both appear. It may just be a cable rather than an internal wall box. You need a small spanner to remove this, then push the provided connector over the exposed end. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. Adduxi. 3 weeks ago. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. UPDATE 26th April 2021. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. The proper and safe way is to call for technician visits to disconnect and reconnect. on 04-08-2022 00:33. correctly to the Virgin Media wall socket, please follow these instructions to get set up. They can arrange for an engineer to come to the property to complete the installation. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. 1 ACCEPTED SOLUTION. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. So tiny joule protectors must be safe. This video will show you how to install a Virgin Media extension cable. You may need to use the. I recently got Virgin broadband installed. Jack14102. Don't touch it. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. VM don't use fibre inside the property. This hole will typically be up to 1cm in diameter and often positioned near your front door. Broadband. I was sent the pack as. So, a 50 minute broadband, TV and phone. 0 Kudos. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. VM BB TV Landline. My Virgin Media App. I need to plug the isolator cable into the Virgin Media wall socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Don’t plug the power cable into a plug socket yet. Switched On Families. The engineer will bring everything needed to install your Virgin Media services on your chosen day. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. Tuning in. 3 Kudos Reply. No, the ethernet cable is for a wired device if you have one. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. on 24-01-2022 21:07. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. However, since theres no virgin media socket is it possible if someone who works at v. Check outside for the omnibox (brown or grey) and trace the cables to the inside. 1. How about using a 10m RJ11 to RJ11 telephone cable. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. The new ones are just screws, the old style Telewest ones are like star shaped head. Even sitting in the room above the router, the WiFi was dreadful. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Don’t plug the power cable into a plug socket yet. But the coaxial cable came with the kit is cable con 4. If it is a loose cable only, you will need one of these to connect the Quickstart cable. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 18-02-2023 10:23 - edited 18-02-2023 10:33. Unscrew the lid off the big box and provide a photo of what is inside. The pre-install team number is 0800 052 1734. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. How deep should Virgin Media cables be? 1 to 6 inches. log into hub3 - 192. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. The closest I could find was this, which. Sign in . Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Tudor. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. A network adapter – you’ll need this for every computer you want to connect. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Got my virgin media self install kit but I don't have a virgin socket. However, I do not have any of the specified wall sockets available. 168. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The cable could be hidden within, or behind, furniture. Home Phone. Old Virgin Media box and poor signal. -a power cable for the hub's adapter. Virgin Media; My Virgin Media; Shop; Help;. on 30-09-2022 14:24. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. Browse Virgin Media Virgin Media Community. Chris. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Sometimes there is no VM wall box, just a trailing cable. on 14-09-2022 12:00. New Install Assistance. Virgin Mobile. I've looked for an external box but cannot. . So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. It does not seem feasible or plausible to bury a Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 132Mb average speed. The box and cables may have been removed by the previous occupiers. (I did this video to help/guide new engineer as I did not find any for my self when I started. The connector with the yellow label looks like your VM connection, the other two look like satellite. Even after scraping the connection might not be a very good one. Security matters. Damaged Wall socket. Hello, i registered VM broadband and scheduled to delivery on 1st September. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. A Ti-Vo was installed in one of the upstairs bedrooms. ) The hub will be in here too. Reply. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I have only got one rectangular shaped white socket (Shown. Phone. virgin media internal wall box. Broadband Deals. Some photos would help us. no virgin media wall socket on 01-12-2022 10:05. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. can someone contact me about moving a TV point please. Sign in . To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. If no joy, try the pre-install team - 0800 0521734. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. It doesn’t look like I can connect to ‘the wall socket’. Find me on , Google+, and Linkedin. ” I did not get a silver terminator cap in my packaging to send back. self install. Old Virgin Media box and poor signal. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. But I have no Virgin Media Wall socket in my house. One customer said he has so far waited six weeks to have a 10in (25. Not all properties have a socket, just a cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Mobile. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. Don’t plug the power cable into a plug socket yet. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. the box should be inside your house. If you're happy for us to get this booked. This is where your broadband signal is strongest. Not had any success calling. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. From that brown box on the wall trace the cable to the inside. Virgin Media; My Virgin Media; Shop; Help;. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I unscrewed it and there is a male isolator inside the box. Booking an engineer is easy with Virgin Media. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. . Superfast Fibre Plus I am in rented accommo. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Phone. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. In response to goslow.